Privacy Policy

Effective Date: July 18, 2026

Welcome to GoArrivio ("GoArrivio", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide travel document assistance and related services, we may collect the following information:

1.1 Personal Information

Depending on the service requested, we may collect:

• Full Name

• Date of Birth

• Gender

• Nationality

• Passport Details

• Passport Expiry Date

• Passport Copies

• Email Address

• Phone Number

• Residential Address

• Emergency Contact (where required)

• Travel Itinerary

• Arrival & Departure Information

• Accommodation Details

• Travel History (when required)

• Passport-size Photograph

We only request information that is necessary to process your application.

1.2 Payment Information

Payments are securely processed through trusted third-party payment providers.

GoArrivo does not store your complete debit or credit card information.

We may retain:

• Transaction ID

• Payment Status

• Partial Card Details (such as last four digits)

• Payment Date

for accounting, customer support, and refund purposes.

1.3 Automatically Collected Information

When you use our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Website

• Referral Source

This information helps improve website performance and prevent fraud.

1.4 Cookies

GoArrivo uses cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

• Prevent fraudulent activity

You may disable cookies through your browser settings, although some features of the website may not function properly.

2. How We Use Your Information

We use your information to:

• Process travel document applications

• Submit applications to relevant government authorities

• Verify applicant identity

• Provide customer support

• Send important application updates

• Respond to inquiries

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Improve our website and services

We do not use your personal information for unrelated purposes without your consent.

3. Sharing of Information

3.1 Government Authorities

To complete the services you request, GoArrivo may submit your personal information to the relevant:

• Immigration Authorities

• Ministries

• Government Agencies

• Consulates

• Embassies of the destination country.

Once your information has been submitted to a government authority, its handling is governed by that authority's own privacy policies and regulations.

3.2 Trusted Service Providers

We may share limited information with trusted third-party providers including:

• Secure Hosting Providers

• Payment Processors

• Email Service Providers

• Customer Support Platforms

• Identity Verification Services

These providers are contractually required to protect your information.

3.3 Legal Requirements

We may disclose information when required by:

• Applicable laws

• Court orders

• Government requests

• Regulatory authorities

• Fraud investigations

3.4 Business Transfers

If GoArrivo undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

4. International Data Transfers

Because our services involve international travel documentation, your information may be transferred to countries outside your country of residence.

These countries may have different privacy laws than those applicable in your jurisdiction.

By using our services, you consent to such international transfers when necessary to process your application.

5. Data Security

We implement industry-standard security measures including:

• SSL Encryption

• Secure Servers

• Restricted Access Controls

• Firewall Protection

• Regular Security Monitoring

Although we strive to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain your information only for as long as necessary.

Generally, data is retained for:

• Completion of requested services

• Customer support

• Fraud prevention

• Legal compliance

• Accounting and tax obligations

Certain transaction records may be retained where required by law or to resolve disputes.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Withdraw consent where applicable

• Request a copy of your information

We will respond to valid requests in accordance with applicable laws.

8. Children's Privacy

Our services are not intended for children without parental or legal guardian involvement.

If an application is submitted for a minor, the parent or legal guardian confirms that they are authorized to provide the child's personal information.

9. Third-Party Websites

Our website may contain links to official government websites or other third-party websites.

GoArrivo is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of those websites before providing personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on this page with an updated Effective Date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

GoArrivo

Customer Support Email: support@goarrivio.com

Website: https://www.goarrivio.com

For legal correspondence or privacy-related requests, please contact us through the email address provided above.

Disclaimer

GoArrivio is an independent travel assistance platform. We are not affiliated with, endorsed by, or acting on behalf of any government, embassy, immigration authority, or consulate unless expressly stated. We assist travelers in preparing and submitting travel-related applications and documentation. Government fees, approval decisions, and processing times remain solely under the control of the relevant government authorities.