TERMS & CONDITIONS

Last Updated: 19/07/2026

Welcome to Goarrivio ("Goarrivio," "we," "our," or "us").

These Terms & Conditions ("Terms") govern your access to and use of our website, mobile applications (if any), online platforms, customer support services, digital content, and all travel document assistance services provided by Gorarrivio (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing our website, submitting an application, purchasing any service, or otherwise using our platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all policies referenced herein.

If you do not agree with these Terms, you must immediately discontinue using our Services.

1. Acceptance of Terms

1.1 Agreement

By accessing or using Goraarivio, you agree to comply with these Terms, our Privacy Policy, Refund Policy, Cookie Policy, and any additional policies published on our website.

These documents collectively form the entire agreement between you and Gorarrivio.

1.2 Eligibility

You confirm that you:

  • Are at least 18 years old or have legal permission from a parent or guardian.

  • Possess the legal capacity to enter into a binding agreement.

  • Are authorized to submit travel documentation for yourself or on behalf of another individual with their explicit permission.

  • Will provide accurate and truthful information throughout the application process.

1.3 Electronic Agreement

You acknowledge that clicking buttons such as:

  • Apply Now

  • Continue

  • Submit

  • Complete Payment

  • Place Order

constitutes your electronic signature and has the same legal effect as signing a physical agreement.

1.4 Updates to These Terms

We may revise these Terms from time to time to reflect changes in applicable laws, governmental requirements, business practices, technology, or our Services.

Updated Terms become effective immediately upon publication unless otherwise stated.

Your continued use of Goraarivio after any modification constitutes acceptance of the revised Terms.

2. About Goarrivio

2.1 Independent Private Company

Goarrivio is an independent private travel document assistance company.

We provide professional assistance in preparing, reviewing, formatting, and submitting travel-related applications on behalf of eligible applicants.

IMPORTANT NOTICE

Goraarivio:

  • is NOT a government agency;

  • is NOT an embassy;

  • is NOT a consulate;

  • is NOT an immigration authority;

  • is NOT affiliated with any government unless explicitly stated.

Government agencies maintain complete authority regarding immigration decisions.

2.2 Nature of Our Services

Our Services may include:

  • Electronic Travel Authorization (eTA) assistance

  • eVisa assistance

  • Tourist Visa support

  • Business Visa support

  • Transit authorization assistance

  • Immigration documentation review

  • Application verification

  • Form completion assistance

  • Passport information verification

  • Document formatting

  • Customer support

  • Application tracking

  • Travel information guidance

The availability of services varies depending on the destination country and applicable government regulations.

2.3 No Government Representation

By using our Services, you understand and acknowledge that:

  • we cannot influence immigration officers;

  • we cannot influence government authorities;

  • we cannot guarantee approval;

  • we cannot accelerate official processing beyond available government procedures;

  • we do not issue visas, permits, passports, or travel authorizations.

All approvals remain solely at the discretion of the relevant government authority.

2.4 Authorization to Act on Your Behalf

By purchasing our Services, you authorize Goarrivio and its authorized employees or representatives to:

  • prepare your application;

  • review submitted information;

  • correct formatting issues;

  • submit applications to the relevant authority where applicable;

  • communicate with government portals regarding application status;

  • receive notifications relating to your application;

  • send you updates via email, SMS, or other communication methods.

This authorization is limited exclusively to providing the Services you purchased.

2.5 Processing Times

Any processing time displayed on our website represents an estimate only.

Actual processing times depend entirely upon:

  • government workload;

  • national holidays;

  • security screening;

  • immigration verification;

  • additional documentation requests;

  • technical outages;

  • policy changes;

  • unforeseen governmental delays.

Accordingly, Goraarivio does not guarantee any approval date, issuance date, or delivery timeline.

2.6 No Guarantee of Approval

Payment for our Services does not guarantee:

  • approval;

  • visa issuance;

  • travel authorization;

  • immigration clearance;

  • border entry;

  • passport validity;

  • eligibility for travel.

Government authorities reserve the unrestricted right to:

  • approve applications;

  • reject applications;

  • request additional documentation;

  • revoke approvals;

  • suspend processing;

  • deny entry.

These decisions are beyond our control.

3. User Responsibilities

To ensure accurate processing, you agree to:

3.1 Provide Accurate Information

You must provide information that is:

  • complete;

  • accurate;

  • truthful;

  • current;

  • legally valid.

False or misleading information may result in application rejection without refund.

3.2 Document Accuracy

You are solely responsible for verifying:

  • passport number;

  • passport expiry date;

  • name spelling;

  • nationality;

  • date of birth;

  • gender;

  • travel dates;

  • destination country;

  • uploaded documents.

Errors supplied by you may require a completely new application and additional government fees.

3.3 Cooperation

You agree to promptly provide any additional documentation requested by:

  • Goarrivio;

  • immigration authorities;

  • government agencies.

Failure to respond within the requested timeframe may delay or prevent processing.

3.4 Lawful Use

You agree not to use our Services for:

  • fraudulent activities;

  • identity theft;

  • document forgery;

  • unlawful immigration;

  • money laundering;

  • sanctions evasion;

  • terrorism financing;

  • any activity prohibited under applicable law.

4. Communications

4.1 Electronic Communications

You consent to receive communications electronically, including:

  • application updates;

  • payment confirmations;

  • invoices;

  • service notifications;

  • policy updates;

  • customer support communications.

These communications satisfy any legal requirement that such notices be provided in writing.

4.2 Language

The official language of Goarrivio is English.

If translated versions are provided, the English version shall prevail in the event of any conflict or inconsistency.

4.3 Customer Support

Support may be provided through:

  • Email

  • Live Chat

  • WhatsApp (where available)

  • Telephone (where available)

Support availability may vary by region and business hours.

4.4 Marketing Communications

With your consent, we may send:

  • travel updates;

  • promotional offers;

  • destination information;

  • product announcements;

  • newsletters.

You may unsubscribe at any time using the unsubscribe link included in our emails.

5. Intellectual Property Rights

5.1 Ownership

Unless otherwise stated, all content available on the Goraarivio Website and Services, including but not limited to:

  • Website design

  • Logos

  • Trademarks

  • Brand names

  • Graphics

  • Icons

  • Images

  • Videos

  • Source code

  • Software

  • Databases

  • Text

  • Articles

  • Blogs

  • Documentation

  • User interface

  • Layouts

  • Forms

  • Downloads

are owned by Goarrivio or licensed to us and are protected under applicable intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for personal or legitimate business purposes related to our Services.

This license does not transfer ownership of any intellectual property rights.

5.3 Restrictions

You may not, without prior written permission:

  • Copy or reproduce our content.

  • Modify or adapt our material.

  • Sell or resell our Services.

  • Mirror or scrape our Website.

  • Use automated bots or crawlers.

  • Reverse engineer our software.

  • Remove copyright notices.

  • Create derivative works.

  • Use our trademarks in advertisements or domain names.

Violation of these restrictions may result in legal action.

6. Acceptable Use Policy

By using Goarrivio, you agree not to:

  • Submit false or misleading information.

  • Upload forged or altered documents.

  • Attempt unauthorized access to our systems.

  • Introduce malware, viruses, or malicious code.

  • Interfere with the operation of our Website.

  • Use automated scripts to overload our servers.

  • Impersonate another individual or organization.

  • Violate immigration, export control, sanctions, or anti-money laundering laws.

  • Use our Services for illegal or fraudulent purposes.

Any misuse may result in immediate suspension or termination of your access.

7. Right to Refuse Service

Goarrivio reserves the right, at its sole discretion, to refuse, suspend, or terminate Services where:

  • Information appears inaccurate or fraudulent.

  • Required documentation is missing.

  • Payment cannot be verified.

  • Fraud or money laundering is suspected.

  • Government sanctions prohibit the transaction.

  • The requested service violates applicable laws.

  • Abuse or harassment is directed toward our employees or partners.

  • Multiple duplicate applications are submitted.

  • We are legally required to refuse the service.

Where permitted by law, refunds (if any) will be handled in accordance with our Refund Policy.

8. Account Suspension & Termination

We may suspend or permanently terminate your access if:

  • You violate these Terms.

  • You misuse the Website.

  • You engage in fraudulent activity.

  • You repeatedly submit false information.

  • You compromise the security of our systems.

  • A government authority requests suspension.

  • Continued service would expose Goraarivio to legal or regulatory risk.

Termination does not affect any rights or obligations that accrued before termination.

9. Privacy & Data Protection

Your privacy is important to us.

Our collection, storage, use, processing, and sharing of personal information are governed by our Privacy Policy.

By using our Services, you consent to the processing of your information as described in that policy.

Personal information may include:

  • Name

  • Passport information

  • Nationality

  • Contact details

  • Travel information

  • Payment information

  • Uploaded supporting documents

  • Technical usage information

We process personal information only to the extent necessary to provide our Services, comply with legal obligations, prevent fraud, and improve customer experience.

10. International Data Transfers

Because Goarrivio provides international travel assistance, your information may be transferred to:

  • Government authorities

  • Immigration agencies

  • Visa processing centers

  • Third-party verification providers

  • Secure cloud service providers

  • Payment processors

These entities may be located in countries with different data protection laws than your country of residence.

By using our Services, you acknowledge and consent to such transfers where required to deliver the Services.

11. Cookies & Tracking Technologies

Our Website may use:

  • Cookies

  • Pixels

  • Analytics tools

  • Session storage

  • Advertising technologies

These technologies help us:

  • Improve Website functionality.

  • Remember user preferences.

  • Analyze Website performance.

  • Prevent fraud.

  • Enhance security.

  • Measure marketing effectiveness.

You may control cookies through your browser settings, although disabling certain cookies may affect Website functionality.

12. Third-Party Services

Our Website may contain links to or integrate with third-party services, including:

  • Government portals

  • Payment gateways

  • Analytics providers

  • Customer support platforms

  • Identity verification services

Goarrivio does not control these third-party services and is not responsible for their content, privacy practices, availability, or security. Your use of third-party services is governed by their respective terms and policies.

13. Force Majeure

Goarrivio shall not be liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Epidemics

  • Government actions

  • War

  • Civil unrest

  • Terrorist acts

  • Cyberattacks

  • Power failures

  • Internet outages

  • Labor disputes

  • Transportation disruptions

  • Government system failures

During such events, performance of our obligations may be suspended for the duration of the event.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating the Goarrivio Website, unless mandatory consumer protection laws in your country provide otherwise.

Nothing in these Terms limits any non-waivable rights available to consumers under applicable law.

15. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith negotiations.

If the dispute cannot be resolved amicably, either party may pursue remedies available under applicable law and the governing jurisdiction specified by Goarrivio.

Where legally permitted, the parties may agree to resolve disputes through arbitration or another recognized alternative dispute resolution process.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be replaced with a valid provision that most closely reflects the original commercial intent.

17. Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Refund Policy

  • Cookie Policy

  • Disclaimer

  • Any additional policies referenced on the Website

constitute the complete agreement between you and Goarrivio regarding your use of the Services and supersede all prior communications, agreements, or understandings relating to the subject matter.

18 Waiver

Failure by Goarrivio to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under these Terms or applicable law.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Material changes will become effective upon publication on the Website unless otherwise required by law.

Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

20. Contact Information

If you have any questions regarding these Terms or our Services, please contact us using the contact details published on the official Goarrivio Website.

For customer support, billing inquiries, refund requests, or legal notices, please use the designated communication channels listed on our Contact page.

Final Acknowledgement

By accessing, browsing, registering for, purchasing, or using any Goarrivio Service, you acknowledge that you have:

  • Read these Terms & Conditions.

  • Understood your rights and obligations.

  • Agreed to be legally bound by these Terms.

  • Accepted all related policies incorporated by reference.

  • Confirmed that the information you provide is accurate and complete.

If you do not agree to these Terms, you must discontinue use of the Website and Services immediately.